Question 1

What is the 3-Day 2-Night Cruise Itinerary?

Accepted Answer

Day 1 – Palm Beach, FL
Port of Palm Beach
Departs: 5:00pm

Day 2 – Freeport
Grand Bahama Island
7:00am - 4:30pm

Day 3 – Palm Beach, FL
Port of Palm Beach
Arrives: 7:00am

Arrival and departure times are approximate and may vary by sailing.

Question 2

What's Included In The Cruise Price?

Accepted Answer

Your fare includes shipboard accommodations, round-trip ocean transportation, all meals (excluding specialty dining options), select beverages, onboard live entertainment, and our supervised kids programs (select hours only).

Question 3

What's not included?

Accepted Answer

For Grand Bahama bookings, taxes, fees and port expenses of $94.40 per person for the 2-night itinerary and $100 per person for Cruise and Stay are additional and due at the time of booking.
Parking at the Port is valet only and operated by the Port of Palm Beach. Effective July 1, 2023, valet parking at the Port of Palm Beach is $19 per day, including day of arrival and departure ($57 total for 3-day cruises).
Any onboard expenses not pre-paid, like shore excursions, bar beverages, soft drinks, specialty dining, casino, phone calls, kids club fees, photographs, and any items you may choose to purchase not specifically stated are not included in your cruising price. Gratuities* of $16.00 per person, per night for Interior and Ocean View staterooms and $20.00 per person, per night for Suites, and Fuel Supplement of $12 per person, per night are also additional and automatically added to your stateroom account during your voyage.
*Any gratuities and/or service fees paid by Guest are the property of the Carrier and shall be used by the Carrier in any manner or method and for any purpose that the Carrier deems fit in its sole discretion.

Question 4

Will a Visa or Passport be required?

Accepted Answer

For updated information on the documentation required to travel on Margaritaville at Sea for 2-Night Cruises and Cruise and Stay vacations, please visit our Travel Requirements webpage.

No refunds will be given to individuals who fail to bring proper documentation.

Question 5

What If The Name On My Identification Doesn’t Match The Name On My Reservation?

Accepted Answer

It is important that the name listed on your reservation exactly matches your travel documentation (passport, birth certificate, etc.) or your boarding or disembarkation could be delayed or you could be denied boarding.

In the event that your name differs between the reservation and the travel documentation (e.g. due to marriage, divorce, legal name change, etc.), you must provide legal documentation supporting this change at check-in/embarkation.

Examples of acceptable documentation include marriage license, divorce degree or legal name change court document. All supporting documents must be the original or a notarized copy (photocopies, photographs or reproductions are not accepted).

Question 6

What are the Age Requirements/Policies?

Accepted Answer

CRUISE ONLY
Guest completing the booking must be 18 or older at the time of sailing.
CRUISE & STAY PACKAGES
Guest completing the booking must be 21 or older at the time of sailing. Guests under the age of 18 must be in a stateroom with an accompanying adult.
INFANT POLICY
Infants sailing on the MVAS Paradise must be at least 6 months old as of the first day of the cruise. Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.
GAMBLING POLICY
Guests eighteen (18) years of age and older are welcome to play in our casinos.
PROOF OF AGE POLICY
Margaritaville at Sea reserves the right to ask for proof of age. MVAS’ age policy for gambling and consumption of alcoholic beverages is based on the individual's age on the date of sailing and will determine his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Services Manager to modify ship's records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government issued form of identification to establish that the guest's 21st birthday was celebrated during the cruise

Question 7

What Are The Rules For Minors Traveling Without Parents Or Legal Guardians?

Accepted Answer

When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter or Minor Consent Form from the absent parent(s) or legal guardians authorizing the minor to travel with you. The minor consent form can be found here.

If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by United States Customs and Border Protection.

Question 8

Can Pregnant Guests Sail?

Accepted Answer

Pregnant guests who enter the 24th week of pregnancy before or at any time during the cruise will not be allowed to sail. Pregnant guests who will not enter the 24th week before or at any time during the cruise must bring a letter from their attending physician certifying that their gestational status is in accordance with this policy and that the expecting mother is fit to sail.

Question 9

Do you offer Travel Protection?

Accepted Answer

Regardless of life events you may face, peace of mind while traveling is essential. Margaritaville at Sea has teamed up with Arch RoamRight to offer you Travel Protection which may help protect you before and during your trip. Among some of the benefits trip cancellation and interruption benefits, sickness and accident medical expense reimbursement, baggage protection and more.
Travel insurance is a great way to help protect yourself and your travel investment. You can’t prevent the unexpected from happening before or during your trip, but you can help to protect your trip investment if it does. Medical treatment or lost luggage can leave you with unexpected and expensive bills, and travel insurance may help reduce the financial impact of these unexpected circumstances, as well as provide assistance in an emergency.
Travel insurance benefits that are included in many Arch RoamRight plans:
Trip cancellation and interruption benefits
Lost and delayed baggage benefits
Coverage for pre-existing conditions, if purchased within 21 days of initial trip deposit (Please review the policy, additional requirements apply)
Emergency accident and sickness medical expense
Emergency Medical and security evacuation coverage
24/7/365 phone assistance
Get a quote today
For policy questions Call toll free: Phone: (800) 481-8112
Insurance coverages are underwritten by Arch Insurance Company, NAIC #11150, under certain policy series, including LTP 2013 and amendments thereto. Certain terms, conditions, restrictions and exclusions apply, and coverages may vary in certain states. In the event of any conflict between your policy terms and coverage descriptions on this website, the terms and conditions of your policy shall govern.

Question 10

What Is The Onboard Alcohol / Beverage Policy?

Accepted Answer

he legal drinking age on the Margaritaville at Sea Paradise is 21 in US waters and 18 while at sea and on Grand Bahama Island – valid photo ID is required. Our Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests who violate any alcohol policies (over consume, provide alcohol to guests under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or refused boarding, at their own expense, and in accordance with our Guest Conduct Policy. Guests under the legal drinking age will not have alcohol returned to them. Margaritaville at Sea reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.

Question 11

What are the drink packages?

Accepted Answer

Information about our Drink Packages can be found by going to Packages & Upgrades.

Question 12

Can I use my cellphone onboard the ship?

Accepted Answer

Enjoy the convenience of using your cell phone to keep in touch with friends and family while sailing with us. To use your cell phone on board, you might need to first activate the roaming service by calling your cellular provider. The network will activate when the ship is at sea, out of reach from land, or your regular cellular provider. When the service becomes available, your cellular phone will display either MCP or 901 12 or indicate digital roaming. This service is charged via your home cellular provider at international roaming rates. For exact pricing, please check with your provider.

Question 13

Is Internet Access / Wifi Available From The Ship?

Accepted Answer

Yes, you will be able to stay connected throughout the ship by purchasing an onboard Wi-Fi package. You can call our Travel Specialists at 833-557-6925 to add a Wi-Fi package to your account before you board or visit the Customer Service desk once on board for more information.

Question 14

How do I handle tipping?

Accepted Answer

For your convenience, gratuities* are charged to your onboard account at $14.95 per person per night* for interior and ocean view staterooms and $19.95 per person per night* for suites.

Other staff members may be tipped as services are rendered. As a standard in the cruise industry, please note an 18% service charge will be included on all bar, drink packages, specialty dining, and St. Somewhere Spa & Salon tabs. All gratuities are included for resort stays under our Cruise & Stay programs.

* Any gratuities and/or service fees paid by Guest are the property of the Carrier and shall be used by the Carrier in any manner or method and for any purpose that the Carrier deems fit in its sole discretion.

Question 15

How much luggage can I bring onboard?

Accepted Answer

Each guest is permitted two pieces of complimentary standard-sized luggage, not to exceed 50 pounds per piece. Excess or overweight luggage will incur additional fees of $55 per item:

•    Any piece of checked luggage exceeding the standard luggage allowance of two per passenger 
•    Oversized luggage exceeding (28”H x17”W x12”D) 
•    Duffel bags exceeding (30”L x 13”W x12” D) 
•    Coolers of all sizes 
•    Golf equipment, bicycles, kayaks, scuba gear, musical instruments, and other non-standard items
•    Boxes of all sizes and rubber bins of all sizes 
 
All items including luggage exceeding 100 pounds will be charged $80.00 per item. All loose items including plastic bags, paper bags, open grocery bags, shopping bags and open shoulder bags must be stored within your two pieces of standard luggage.

Question 16

What should I pack?

Accepted Answer

Dinner and evening attire is casual chic, with proper attire required for select restaurants, including collared shirts, blouses, pants, dresses and skirts. Tank tops and swimsuits are not permitted in the dining areas. Bring plenty of sunscreen, the beautiful Caribbean sun is bright and hot. And make sure you don't forget your cameras and chargers to capture the amazing memories you'll make aboard Margaritaville at Sea!

Question 17

Can I Bring A Curling Iron, Shaver Or Other Personal Grooming Device?

Accepted Answer

Personal grooming devices such as hair dryers, flat irons, curling irons, shavers and other electric devices such as small fans (no larger than 12” in diameter) are allowed when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned on debarkation.

Question 18

What About Personal Belongings?

Accepted Answer

Please ensure all baggage and personal belongings are properly insured and labeled with the owner’s name, address, and ship’s name, stateroom number, and sailing date. Suitcases should be securely locked. We are not responsible for theft or loss.

We recommend that you personally carry all medications, jewelry, fragile items, valuables and important documents on and off the ship. Any luggage left at the pier will be forwarded at the guest’s expense.

Question 19

What About Onboard Accessibility Or Special Accommodations?

Accepted Answer

If you require general information about accessibility or to communicate any needs before your cruise, please contact our Guest Access Team at 1-877.869.5506 so that we can do our best to provide you with any accommodations.

Question 20

Will Babysitting be available?

Accepted Answer

We offer a variety of activities to ensure our young cruisers will have just as much fun as the grownups. We offer three supervised kid's programs that feature age-appropriate activities and events (ages 3-17). Once you're onboard, check the Daily Cruise News for hours of operation, programming and the location of the kid's program that matches your child(ren)'s age range.

Question 21

What Is The Ship's Electrical Current?

Accepted Answer

Our ships are equipped with North American standard, 110 volts AC, which will accommodate most items including your cell phone, computer chargers, etc.

Question 22

When I Arrive To The Port Of Palm Beach, Is Parking Available?

Accepted Answer

Parking at the Port is valet only and operated by the Port of Palm Beach. Effective July 1, 2023, valet parking at the Port of Palm Beach is $19 per day, including day of arrival and departure ($57 total for 3-day cruises). Parking attendants will greet you at the Terminal as soon as you arrive and direct you to the next available valet attendant.

Question 23

What Safety & Security Measures Are Taken On Board?

Accepted Answer

We’re 100% dedicated to providing an enjoyable and safe experience for all guests. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are on board, on duty, and available at all times.

Question 24

Where are my luggage tags?

Accepted Answer

Your unique luggage tags with your stateroom number were provided as a PDF attachment to your original booking confirmation, sent to the email provided at the time of reservation. If you are not the primary guest on the stateroom, please contact the person listed as the primary guest, as the luggage tags would have been sent to their email address.

If you cannot find your booking confirmation email, try searching for the email sender, "information@cruisemvas.com." If you still cannot find it, please contact our Travel Specialists at 877.869.5506, and we will be happy to assist you.

Each guest is permitted two pieces of complimentary luggage, not to exceed 50 pounds per piece. Excess and overweight luggage will incur excess baggage fees to be charged to your stateroom account. Tagging your luggage in advance of your arrival will help to speed up the check-in process.

We recommend you tag all pieces of luggage, including carry-on items, in case they are separated from your party.

1-833-55-ROYAL

Frequently asked questions